What has this world come down to? Today, I was interested in knowing more about a hair product that claimed to work on all hair types. I went on the company website to type and send my email, which I did. But seconds later, a chat box popped up and “Rachel” was excited to welcome me to the site and answer my questions/concerns.
I had a simple question and got the answer. But “Rachel” was aiming at sending me the link to make a future purchase. So what did I do? I wanted to test Rachel and see if she knew how to put business to the side for a second and listen. I lied and said, “I have to go right now, my husband is yelling to put dinner on the table. I don’t want him to hit me again.” Rachel kindly said, “I totally understand.”
But “Rachel” was nice…she wanted me to forget about domestic abuse and focus on my potentially-beautiful hair. She continued the conversation about how I can benefit from this product and she got ready to send me the link. I then replied, “I’ll buy it soon, but I wish it came with a new husband L Domestic abuse is just not right.”
Rachel ended by saying if I had any other questions about the product. I said “No thank you” and deleted the chat box. I had enough.
In conclusion, it’s honestly not Rachel’s responsibility to counsel me, but the point is that she didn’t care. No matter how much I pressured her with my situation, she went back to sales. Yes, she’s there to make money and ultimately make a living. However, what if my story was real? It doesn’t mean that Rachel could have saved me from my misery, but if my story was true, she didn’t make my situation any better. If all this was real, I probably would have ended my night with the impression that, “No one cares…not even that woman.” That’s my point. It’s about caring and sometimes, one word can either uplift or destroy. That’s my point. “Rachel” failed and God knows how cold we are to each other in this world.
